Why was my card charged automatically?

Pledgix invoices come in two flavors, and the invoice itself decides which one applies:

• Automatic collection — the invoice charges the card or bank account saved on your billing account. Most subscription and recurring service charges work this way. This is what just happened.
• Pay by link — the invoice is emailed to you with a secure payment page and is never charged automatically.

Automatic collection isn't a mistake — it's how your subscription stays active without you having to chase due dates.

How to see what you were charged for

1. Open the Billing tab in your client portal.
2. Find the invoice in Invoice history (the matching campaign is shown as a badge under the invoice number).
3. Click View to open the full invoice with every line item, or PDF to download it.

If the charge looks wrong

1. Open the invoice and check the line items and billing period first — most surprises are a renewal landing earlier in the month than expected.
2. Still doesn't add up? Open Help & Support, click Create a support ticket, choose the Billing category, and quote the invoice number. See Who do I contact about billing?

Tip: Prepaid credit on your account is applied before your card is touched — so a smaller-than-expected charge usually means credit covered part of the invoice. See Prepaid credits and discounts on your account.