Who do I contact about billing?

Billing questions go through your portal's built-in support tickets — that keeps the whole conversation recorded in one place, attached to your account.

Steps

1. Open the Help Center in your client portal.
2. Click Create a support ticket.
3. Choose the Billing category, add a clear subject, and describe the issue. You can attach files — a screenshot or the invoice PDF helps a lot.
4. Click Submit ticket. You'll get a confirmation email with your ticket number, and the team typically replies within 48 hours.

Following the conversation

Your tickets live under My tickets in the Help Center. When the team replies, you'll get an email notification — but always reply inside the ticket, not by email, so the full conversation stays recorded in one thread.

What to include for the fastest answer

• The invoice number (from the Billing tab or the invoice PDF)
• The campaign name the charge relates to, if any
• What you expected vs. what you see

Tip: Many billing questions answer themselves in under a minute: the Billing tab shows every invoice with full line items, and a failed payment can be fixed on the spot by updating your card (see How do I update my saved card?). Check there first — then open a ticket if anything still looks off.