How do I resend a receipt?

You can resend any completed donation's receipt in two clicks from the Donations table. Pledgix regenerates the PDF receipt and emails it to the address on the donation.

Steps

1. Open your campaign and go to the Donations section.
2. Find the donation and click the ⋮ menu at the end of its row.
3. Choose Resend Receipt. (You can also open the donation's detail view and click the Receipt button there.)
4. You'll see a confirmation like "Receipt queued for donor@email.com" — the PDF arrives in the donor's inbox shortly.

When the option is unavailable

• No email on file — the button is disabled if the donation has no donor email. Add an email to the donation first (edit the donation), then resend. Anonymous donations with an email on file can be resent like any other gift.
• Status — only approved/completed donations are eligible; pending, failed, or refunded gifts can't have receipts resent.
• Permissions — you need donation-edit access on the campaign (owners and managers have it; team members don't).

Tip: If a donor says the receipt never arrived, check their email on the donation for typos before resending — a corrected address plus a resend solves most cases. For how receipts are generated and customized, see Donation receipts — how they work and how to customize them.