Your Campaign PIN and where it's used

Every Pledgix campaign is assigned a Campaign PIN — a short numeric code that identifies your campaign on the phone network. If you use phone donations, this little number does a lot of work, so it's worth knowing exactly what it is and where it appears.

What the PIN is

• Your PIN is assigned automatically when your campaign is created. You don't choose it, and it can't be changed — it's permanent for the life of the campaign.
• Every PIN is exactly 6 digits. (Campaigns created before PINs were introduced simply don't have one until they're set up for phone donations.)
• Every PIN is unique across all of Pledgix, so a caller entering your PIN always reaches your campaign and no one else's.

Because the PIN never changes, it's safe to print — on pledge cards, flyers, mailers, and event programs. Materials you distributed a year ago will still work today.

Where to find it

Your PIN is displayed in your campaign workspace — you'll see it in the campaign header, where one click copies it ("PIN copied"), and in the Phone tab's settings alongside the shared phone number. Anyone managing the campaign can see it; it's not a secret, it's an address.

Where donors use it

1. Calling the shared phone line

On the free shared line (available from Pledgix One and up — Go campaigns use a purchased dedicated number instead, no PIN involved), all campaigns share one Pledgix phone number. When a donor calls, they choose the campaign option and hear: "Please enter your campaign code, followed by the pound key." They type your PIN, press #, and land in your campaign — greeted by your custom welcome message, with options to hear your progress or donate. (See Setting up your campaign's phone line.)

If a caller mistypes, the system says the code wasn't recognized and lets them try again.

2. Texting for campaign info

Donors can also text your PIN to the campaign line. The reply comes back with your campaign's live stats and a direct link to your donation page — a handy trick for event emcees: "Text 483920 right now to get the giving link on your phone."

3. On your printed and broadcast materials

Anywhere you publish the shared number, publish the PIN with it, as one instruction: "Call 1-800-XXX-XXXX and enter code 483920." Treat the pair as a unit — the number without the PIN leads donors to a menu, not to you.

When donors don't need the PIN

If your campaign has a Dedicated Phone Number, callers dial your own number and go straight into your campaign — no PIN required. Many campaigns publish the dedicated number on new materials while the PIN keeps older printed materials working on the shared line. Both routes lead to the same campaign. (See Setting up your campaign's phone line for dedicated numbers.)

Tip: Put the call-in instructions somewhere donors will encounter them at giving moments — the bottom of email receipts, the back of pledge cards, the event program next to the QR code. Phone giving shines with donors who don't do online checkout, and they're often your most loyal givers.

Tip: Read the PIN aloud in robocalls and radio spots twice, digit by digit, with a pause: "That's 4-8-3-9-2-0... again, 4-8-3-9-2-0." One repetition roughly doubles the number of callers who get it right.