Verifying your email address

When you create a Pledgix account with an email address and password, we send a one-time verification link to that address. Clicking the link proves the email belongs to you and activates your account. Until you verify, signing in is blocked for your protection.

Accounts created with Sign up with Google skip this step entirely — Google has already verified the address.

How to verify

1. After signing up, open your email inbox and look for the verification message from Pledgix.
2. Click the verification link in the email.
3. A confirmation page opens and checks your link — this only takes a moment.
4. When you see Email verified, your account is confirmed. Select Sign in to log in with your email and password.

Once verified, you'll also receive a one-time welcome email with tips for getting started.

Didn't get the email?

• Check your spam or junk folder. Automated messages sometimes land there.
• Check the address. Make sure you signed up with the inbox you're checking — a small typo in the email address is the most common cause.
• Wait a minute or two. Delivery is usually instant but can occasionally be delayed.

If the email still hasn't arrived, go back to the sign-up form and submit it again with the same email address. Pledgix recognizes that your account is waiting for verification and sends you a fresh link instead of creating a duplicate account.

"This link is invalid or has expired"

Verification links are single-use and expire after a while for security. If your link no longer works, the error page itself offers the fix: enter your email address and select Send a new verification link. A brand-new link is sent to your inbox — use that one. (Resends are rate-limited to a handful per 10 minutes, and the page always confirms the request without revealing whether an account exists.)

Tip: Always click the link in the most recent email. Requesting a new link invalidates older ones.

Trying to sign in before verifying

If you attempt to sign in before clicking the link, you'll see the message: "Confirm your email using the verification link we sent before signing in." This is expected — verify first, then sign in.

Still stuck?

If you've requested a fresh link and it never arrives, contact our team at info@pledgix.com and we'll help you activate your account.