Tracking your payouts

Your payout history

Every disbursement from your Pledgix Go or Pledgix One campaign is recorded in the Payouts & Transactions tab of your campaign. Each payout has:

• A payout number like PO-0001, PO-0002 — quote it whenever you contact support about a payout
• The payout method it was sent to (your bank account, check, or eCheck)
• Its net amount — the full breakdown lives on the payout record
• A live status

You also receive an email whenever a payout is recorded ("A Payout Has Been Scheduled") and whenever its status changes ("Payout Status Updated"), so you never need to refresh the page to stay informed.

Reading the amounts

The payout history table shows each payout's net amount — what actually lands in your account. The payout record itself carries the full math behind that number (the "A Payout Has Been Scheduled" email confirms the amount and destination):

| Field | Meaning | |---|---| | Gross amount | The raised funds this payout covers | | Reserve held | Any portion temporarily kept in reserve (see Why some of your funds may be held) | | Platform fee | Any Pledgix fee itemized on the payout record — your platform fee is normally deducted per donation as donations are processed, so it's usually already out of these numbers | | Net amount | What actually lands in your account — gross minus reserve and fees |

Payouts can be issued in USD, GBP, EUR, ILS, or CAD, matching your campaign's currency. Above the history, the balance dashboard's Available to pay out hero, money-flow bar, and Statement (PDF) button show where every dollar stands campaign-wide — see Reading your payout breakdown.

Payout statuses

| Status | What it means | |---|---| | Scheduled | The payout has been created and is queued for processing. | | Processing | The Pledgix team is executing the transfer. | | Sent | The money has left Pledgix — a bank transfer is in flight, or your check PDF has been emailed to you (password-protected; you retrieve the password in your portal). | | Delivered | Confirmed received. Done! | | Returned | The transfer bounced back (for example, a closed bank account). We'll reach out to sort out the destination and reissue. | | Failed | The transfer could not be completed — check your email and the campaign chat for next steps. | | Cancelled | The payout was cancelled before being sent. |

When payouts happen

Disbursements begin once two things are true:

1. Your compliance documents are approved (see Compliance documents: what to upload and why), and
2. Your payout hold period has ended — the approval email tells you the exact date.

From there, the Pledgix team issues payouts of your available balance to your active payout method. There's no minimum amount you have to reach. And if your active payout method is an admin-verified check method, you don't have to wait for the team at all — you can issue a payout check yourself from the same tab, confirmed with a one-time email code and subject to per-check and daily limits.

Tip: Want a disbursement or have questions about timing? Use the campaign chat (the chat icon in your campaign header) or Help & Support in your account menu — mentioning your campaign name gets you the fastest answer.

If something looks off

If a payout shows Sent but hasn't arrived after a reasonable window (a few business days for bank transfers; check your inbox and spam folder for emailed check PDFs), or if you see a Returned or Failed status you didn't expect, message us with the payout number. Because every payout is individually tracked, we can trace exactly where it is.