How do I update my email address?

Honest answer: you can't change your login email yourself. In Profile Settings, the Login Email field is locked and read-only — you'll see the note "Login email cannot be changed here." Because your email is your sign-in identity across every campaign you belong to, changes are handled by the Pledgix team.

Steps

1. Open the account menu (top-right) and choose Help & Support.
2. Click Create ticket and choose the account/access category.
3. State your current login email and the new address you'd like, and briefly why (typo, changed jobs, new domain, etc.).
4. Watch both inboxes — our team may verify you control the new address before completing the change.
5. Once confirmed, sign in with the new email; your campaigns, roles, and history come with you.

What you can edit yourself

Everything else in Profile Settings is self-serve: your name and personal details, company details, and addresses. Only the login email is locked. (Profile Settings also includes a Danger Zone card with a self-serve Delete My Account option — see Managing your Profile Settings.)

Tip: If you're about to lose access to your old email (leaving an organization, domain shutting down), open the ticket before the old inbox goes dark — verifying ownership is much easier while you can still receive mail there. See also Managing your Profile Settings.