How do I contact Pledgix support?

The fastest route is the built-in Help Center: open Help & Support from your account menu and create a ticket. You can also email info@pledgix.com.

Steps

1. Click your account menu in the top-right of the dashboard and choose Help & Support.
2. Search the Help Center first — your answer may be one click away in the articles.
3. If not, click Create a support ticket at the bottom of the page ("Still need help?") — or New ticket from your tickets list.
4. Pick a category, write a subject and a clear description, and attach up to 5 screenshots or files (10 MB each) if they help.
5. Track replies under My tickets on the same Help page — you'll also get email confirmations, and our team typically replies within 48 hours.

You can open up to 10 tickets per day; if you hit the cap, wait until tomorrow or add to an existing ticket instead.

Writing a ticket that gets solved fast

Include the campaign name, what you expected, what happened instead, and roughly when. For donation issues, the donor name, amount, and date let us find the exact record immediately. Payment and account-access issues are automatically triaged with higher priority.

Tip: One issue per ticket beats one mega-ticket with five issues — separate tickets get routed to the right people in parallel. For how ticket statuses, replies, and reopening work, see Getting help: the Help Center and creating a ticket and Tracking your support tickets.