How do I check my payout status?

Every disbursement from your Pledgix Go or Pledgix One campaign is tracked individually, with a live status you can check any time.

Steps

1. Open your campaign in the client portal.
2. Go to the Payouts & Transactions tab.
3. Open the Payouts view and scroll to Payout History.
4. Each row shows the payout number (like PO-0002), the payout method it went to, the net amount, the period it covers, its status, and the date.

What the statuses mean

• Scheduled — created and queued for processing
• Processing — the transfer is being executed
• Sent — the money has left Pledgix (a transfer in flight, or your check PDF emailed to you — password-protected, with the password retrievable in your portal)
• Delivered — confirmed received
• Returned / Failed — the transfer bounced or couldn't complete; check your email and the campaign chat (the chat icon in your campaign header)
• Cancelled — cancelled before sending

You also get an email whenever a payout is recorded and whenever its status changes — no need to keep refreshing.

Tip: Quote the payout number (like PO-0003) whenever you contact support about a disbursement — every payout is individually tracked, so we can trace exactly where it is.

For the full picture, including how amounts are calculated, see Tracking your payouts.