Privacy Policy

Pledgix ("we", "us", "our") operates a fundraising and donation platform designed to facilitate secure transactions between donors and fundraising organizations. This Privacy Notice describes our practices regarding the data we process.

1. Introduction and Scope

This Notice applies to all visitors of our website, users of our software applications, donors, and representatives of fundraising organizations (collectively, "Users" or "you"). It covers information we collect through our platform, smartphone apps, and any other communication channels related to our services.

2. Personal Data We Collect

We process information you provide directly to us, information collected automatically, and information from third parties.

2.1 Information You Provide Directly

• Inquiry Information: Name, email address, phone number, and organization details when you contact us for support or sales.
• User Account Information: Credentials and profiles created by organization representatives to manage campaigns.
• Donor Information: Name, email address, physical address, and donation history provided during a transaction.
• Payment Information: While we do not store full credit card numbers, we collect billing details and transaction metadata necessary for processing payments through our secure gateways (PCI-DSS compliant).

2.2 Automated Data Collection

When you interact with Pledgix, we automatically collect technical data, including IP addresses, device identifiers, browser types, and usage patterns via cookies and similar tracking technologies.

4. How We Use Your Information

We use your personal data for the following purposes:

• Facilitating Donations: Ensuring your contribution reaches the intended fundraising organization securely.
• Service Improvements: Analyzing platform usage to optimize our UI/UX and fix technical issues.
• Security and Fraud Prevention: Protecting Pledgix and our users from unauthorized access and fraudulent transactions.
• Legal Compliance: Meeting our obligations under tax laws and financial regulations.
• Communication: Providing you with technical support, updates, and (with your consent) marketing materials.

5. Data Sharing and Disclosure

We share your information only under the following circumstances:

• Fundraising Organizations: When you donate, the specific organization receives your name, contact info, and amount for tax receipting and record-keeping purposes.
• Third-Party Service Providers: We use trusted vendors for hosting (AWS/Google Cloud), email/SMS delivery (Telnyx), and payment processing (Cardknox/Stripe).
• Legal Obligations: We may disclose data if required by a subpoena, court order, or governmental audit.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity under the same privacy protections.

6. Cookies and Tracking Technologies

Our platform uses cookies to enhance your experience. These include:

• Essential Cookies: Necessary for secure login and payment sessions.
• Analytical Cookies: Used to understand how users navigate our site (e.g., Google Analytics).
• Functional Cookies: Remembering your preferences and settings.

7. Data Retention

We retain personal information for as long as needed to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, financial records are retained for a minimum of 7 years to comply with tax regulations.

8. International Data Transfers

Pledgix is based in the United States. If you are visiting from the EU, UK, or other regions with laws governing data collection and use, please note that you are transferring your personal data to the United States. We implement Standard Contractual Clauses to ensure your data remains protected.

9. Your Rights and Options

Depending on your location, you may have the following rights:

• Access: Requesting a copy of the data we hold about you.
• Correction: Updating inaccurate or incomplete information.
• Deletion: Requesting that we erase your personal data ("Right to be Forgotten").
• Opt-Out: Unsubscribing from marketing emails or SMS communications at any time.

10. Security Measures

We implement industry-standard security protocols, including 256-bit SSL encryption, PCI-DSS compliance for payment flows, and regular vulnerability scans. However, no method of transmission over the internet is 100% secure.

11. Minors' Privacy

Pledgix is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a minor has provided us with personal information, we will delete it immediately.

12. Changes to this Privacy Notice

We may update this Notice from time to time. The latest version will always be available on this page with the "Effective Date" updated at the top. We encourage you to review it periodically.