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Accessibility Statement

Document ID: PLG-AS-2026Version 1.0Effective: July 12, 2026

The English-language version of this document is the legally binding version.

This statement describes the accessibility of the Pledgix fundraising platform, the standard we work to (WCAG 2.1 AA), the accommodations available on every campaign page, and how to reach us if something gets in your way.

1. Our Commitment

Pledgix LLC is committed to ensuring that the Pledgix platform — pledgix.com, campaign pages (including those served on custom domains), admin.pledgix.com, and dash.pledgix.com — is accessible to people with disabilities. Accessibility is part of how we design, build, and test the platform, and we work continuously to improve the experience for every visitor, donor, and organizer.

2. Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, motor, and cognitive impairments.

The platform is partially conformant with WCAG 2.1 Level AA: most of the platform conforms, but some content — described under Known Limitations below — may not yet fully conform. Conformance also supports the requirements of the Americans with Disabilities Act (ADA) and Section 508 (United States), EN 301 549 and the European Accessibility Act (European Union), and Israeli Standard 5568 (Israel).

3. Accessibility Features

Platform-wide measures include:

  • Full keyboard operability, with skip-to-content links and visible focus indicators.
  • Semantic HTML with a correct heading hierarchy, ARIA labels and roles, and alternative text for meaningful images.
  • Color contrast that meets WCAG 2.1 AA ratios in the platform's own interface.
  • Right-to-left layout and full translation for Hebrew, plus Spanish, French, and Russian.
  • Respect for the operating system's reduced-motion preference.

In addition, every campaign page includes an accessibility menu — opened from the round button at the edge of the screen on larger displays, or from the "Accessibility options" link in the page footer on mobile devices — that lets visitors adjust the page to their needs:

  • Text size (up to 150%) and text spacing (up to the WCAG 1.4.12 spacing values).
  • A readable font, high-contrast and inverted color modes, and grayscale or vivid color intensity.
  • Link highlighting, keyboard-focus highlighting, hiding images, pausing animations, a large cursor, and a reading guide.

These settings are stored only on the visitor's device and apply immediately across the campaign page.

4. Compatibility with Browsers & Assistive Technology

The platform is designed to be compatible with recent versions of major browsers (Chrome, Safari, Edge, Firefox) on desktop and mobile, and with common assistive technologies, including screen readers (such as NVDA, JAWS, VoiceOver, and TalkBack), screen magnification, speech-recognition software, and browser zoom up to 200%.

5. Known Limitations

Despite our efforts, some content may not yet be fully accessible:

  • Organizer-provided content. Campaign stories, images, and videos are uploaded by campaign organizers. We provide organizers with the tools to publish accessible content, but we cannot guarantee that every image has adequate alternative text or that every video is captioned.
  • Third-party services. Payment forms, embedded media players, and similar third-party components are governed by their providers' own accessibility practices. We favor providers with strong accessibility commitments and pass issues we find to them.
  • Generated documents. Some downloadable documents (for example, older donation receipts) may not yet be fully tagged for screen readers.

If any of these prevent you from using the platform — including completing a donation — contact us and we will provide the information or service you need through an accessible alternative.

6. Feedback, Contact & Accessibility Coordinator

We welcome feedback on the accessibility of the platform. If you encounter an accessibility barrier or need assistance, contact our accessibility coordinator:

  • Email: accessibility@pledgix.com
  • Please describe the page you were on, what you were trying to do, and the assistive technology or browser you were using.
We aim to acknowledge accessibility feedback within 2 business days and to resolve reported barriers, or provide an accessible alternative, within 10 business days.

7. Enforcement & Complaints

If you contact us about an accessibility barrier and are not satisfied with our response, you may be entitled to raise the matter with the authority responsible for accessibility enforcement in your jurisdiction:

  • United States: the U.S. Department of Justice, Civil Rights Division (ada.gov), under the Americans with Disabilities Act.
  • European Union: the national enforcement body designated under the Web Accessibility Directive / European Accessibility Act in your member state.
  • Israel: the Commission for Equal Rights of Persons with Disabilities (נציבות שוויון זכויות לאנשים עם מוגבלות), Ministry of Justice.

8. Assessment & Review

This statement is based on an internal self-assessment of the platform against WCAG 2.1 Level AA, most recently reviewed on July 12, 2026. We review this statement — and re-test the platform — at least annually and whenever significant functionality is added. Accessibility settings offered by the on-page menu are implemented natively by Pledgix and do not rely on third-party overlay services.

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